Return Policy

We accept exchanges or returns within 30 days from the date specified on your invoice. The following terms and conditions apply accordingly.

The product must be in sellable condition, which means, no changes or damage is present and the product is still in the original packaging it was when received.
For customers in Bangkok Metropolitan Region (Bangkok, Samutprakarn, Nonthaburi, and Pathumthani), your exchange or return will be processed within 5 business days with free cost of delivery.
For customers in other provinces

In the case that the product is damaged on delivery, please return the product via our appointed logistic company. We will take care of your return shipping costs and send you a replacement.
In the case that you would like to exchange a product for another reason, you will be responsible for your return shipping costs, but we will gladly send you a replacement free of charge.

Products in the categories of Electrical Appliances, Office Supplies, IT products, in case of manufacturing defects, will be handled in accordance to the manufacturer's policy and warranty only.
Product in the categories of Special Order, Custom-made, or Computer Softwares, will be sold as is and cannot be exchanged, returned, or refunded under any circumstance.
We reserve the right to not accept any exchanges or returns of ink cartridges unless they are in sellable condition.
We reserve the right in our sole discretion to determine whether a product can be exchanged or returned.

Refund Policy

After we receive the returned goods, and they are under condition of the Exchange/ Return Policy, the refund will be processed.

For payment made by;

Cash (Bank Transfer/ Cash on Delivery)

Refund will take around 5 business days to be credited to your account.

Debit Card

Refund will take around 15-45 business days to be credited to your account, upon bank policy.

Credit Card

Refund will take around 10-15 business days to be credited to your account (shown on your next billed statement), upon bank policy.